General Terms and Conditions

Unless expressly stated otherwise in writing, all deliveries, recommendations, orders, and agreements are subject to these general terms and conditions and the prevailing professional practices.

"Customer" refers to the party making the purchase, and "Supplier" refers to the party accepting the order.

All quotes are issued excluding any applicable taxes, which are the full responsibility of the customer.

All hardware is purchased for a one-time purchase price. Each software licence is purchased for a one-time purchase price, with an additional monthly or annual subscription fee.

The one-time purchase price must be paid in full, without any deduction, upon acceptance of the offer and following receipt of the invoice, no later than 7 days from the invoice date. Upon receipt of full payment, the purchased licenses will be activated or a delivery and installation date will be scheduled.

Monthly or annual subscription fees must be paid no later than 7 days from the invoice date.

The software licence with the associated subscription fee may be terminated: for an annual subscription, no later than three months before the end of the current term; for a monthly subscription, no later than fifteen days before the end of the current term.

The customer will only become the owner of the delivered hardware once all outstanding amounts have been paid in full and unconditionally. The risk of damage to the goods transfers to the customer as soon as the goods are made available, except as otherwise provided in the warranty terms.

Talemate remains the sole owner of the software and all associated licences. It retains the right to deactivate any licence if either the one-time purchase price or the monthly/annual subscription fee is not paid within the deadlines specified in these general terms and conditions.

Invoices must be paid by bank transfer to the company’s bank account, as stated in the quote.

The applicable VAT rate at the time of invoicing will always be applied.

In case of late payment, interest will be automatically due, without prior notice of default, in accordance with the Law of August 2, 2002 on the fight against late payments in commercial transactions, as well as a lump-sum compensation of 10% of the unpaid amount, with a minimum of €125.00.

All delivered goods that have not been paid for remain the property of the supplier until full payment is made.

If payment is not made within 7 days from the invoice date, the granted licence will be deactivated, and the delivered hardware will be retrieved by our services. The costs associated with this deactivation and retrieval will be fully charged to the customer.

Any repair, addition of software components, or support outside the agreed training will be charged to the customer on a time-and-materials basis.

The software is covered by a lifetime warranty. The manufacturer’s warranty on hardware is valid for two years from the date of delivery, with the invoice date serving as the delivery date.

Water damage, fire damage, or theft are not covered by the warranty. The customer is responsible for obtaining their own insurance policy for these risks.

Any additional hardware supplied is excluded from the warranty terms. The customer must claim the warranty from the manufacturer. Upon request, a copy of the purchase receipt can be provided based on the serial number.

Batteries are covered by a warranty of six months.

We reserve the right to terminate your use of our services at any time if we detect any unauthorized, fraudulent, or otherwise unlawful behaviour, or any use that contradicts these general terms and conditions.

Any disputes will be exclusively subject to the jurisdiction of the courts of the judicial district of Ostend.

The supplier is not liable for accidents or damages of any kind that may arise from the use of goods purchased or repaired from them, regardless of the cause.

The customer expressly accepts these terms and conditions, which form an integral part of the concluded quote. Any contrary conditions are not accepted.

The customer is required to provide free electricity and internet connectivity for the installation of software or hardware on-site.

The customer must inform the supplier in advance of any planned press communications regarding the purchased product or projects executed with the software.

The customer is not permitted to rent the software or hardware to third parties, nor to share the license with third parties, except with the explicit and written consent of the supplier.